Privacy Policy
Last updated: April 6, 2026
1. Introduction
This Privacy Policy explains how ProofCore ("we" or "us") collects, uses, retains, and discloses your personal information when you use our website, forums, software, and related services at proofcore.io (collectively, "the Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.
ProofCore does not operate from, nor is it established in, the European Union or the United States. We do not make any representations regarding compliance with region-specific data protection regulations such as the GDPR or CCPA. Your use of the Services is entirely at your own discretion and risk, and you are solely responsible for determining whether your use of the Services complies with the laws applicable in your jurisdiction.
2. Information We Collect
2.1 Information You Provide
When you register for an account, make a purchase, submit a support request, or otherwise interact with our Services, we may collect the following:
- Account Information — email address, username, and password.
- Billing Information — payment details and transaction records necessary to process purchases and fulfil tax obligations.
- Verification Information — your name, date of birth, and any identity documents you submit as part of our verification process.
- Communications — any messages, support tickets, or feedback you send to us.
2.2 Information Collected Automatically
When you visit our Website or use our software, we automatically collect certain technical information, including:
- Your Internet Protocol (IP) address.
- Browser type and version.
- Operating system.
- Referring URL and pages visited.
- Date, time, and duration of your visit.
- Unique device identifiers and computer hardware information (used to generate a Hardware ID for licensing and security purposes).
- Cookies and similar tracking technologies (see Section 5).
2.3 Information Collected by Our Software
Our desktop software collects the following data to identify and authenticate you as a licensed user:
- IP address and hardware information — including hardware identifiers used to create a unique Hardware ID. This information is retained indefinitely.
- Telemetry information — our software may collect telemetry data, including your display content, for the purposes of bug reporting, quality assurance, and software analysis. This information is only periodically collected as you are using the software.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Services.
- To process transactions and manage your account.
- To verify your identity during the verification process.
- To communicate with you, including responding to enquiries and support requests.
- To send you service-related notifications and updates.
- To send you marketing communications relating to our products and services that may be of interest to you (you may opt out at any time).
- To personalise and improve your experience on our Website.
- To detect, prevent, and address fraud, abuse, and security issues.
- To enforce our Terms of Service and verify compliance with applicable policies.
- To comply with legal obligations.
4. Data Retention
We retain different categories of data for different periods depending on the purpose of collection and our legal obligations:
| Data Category | Retention Period |
|---|---|
| Verification information (name, date of birth) | Duration of your account |
| Verification documents (uploaded identity documents) | Periodically deleted after verification |
| Account information (email, username) | 10 years after account closure (tax purposes) |
| Billing and transaction records | 10 years after the relevant transaction (tax purposes) |
| IP address and hardware information collected by our software | Indefinitely |
| Telemetry information | Duration of your account |
| Cookies and analytics data | See Section 5 |
5. Cookies and Tracking Technologies
A cookie is a small file placed on your device by a website. We use cookies and similar technologies for the following purposes:
- Strictly Necessary Cookies — required for the operation of our Website, such as session management and authentication.
- Functional Cookies — used to remember your preferences and settings.
- Analytics Cookies — used to understand how visitors interact with the Website so we can improve our Services.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Website.
6. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers — with trusted third-party vendors who assist us in operating the Services, processing payments, or performing analysis, subject to confidentiality obligations.
- Legal compliance — when required by law, regulation, or other legal process.
- Protection of rights — to protect the rights, property, or safety of ProofCore, our users, or others, including to enforce our Terms of Service.
- Business transfers — in connection with a sale of all or a portion of our assets.
7. Your Rights and Choices
You have the following rights with respect to your personal information:
- Access — you may request a copy of the personal data we hold about you.
- Correction — you may request that we correct inaccurate or incomplete data.
- Deletion — you may request the deletion of your account and associated personal information. Please note that certain data may be retained where required by law or otherwise exempted under this Privacy Policy (for example, billing records retained for tax purposes).
- Opt-out of marketing — you may unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us.
To exercise any of these rights, please contact us at the address listed in Section 12.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children
The Services are not intended for individuals under the age of 14. We do not knowingly collect personal information from children under 14. If we become aware that we have collected personal information from a child under 14, we will take steps to delete such information promptly. If you believe a child under 14 has provided us with personal information, please contact us immediately.
10. Third-Party Services
We use the following third-party services that may collect or process your data:
Sumsub (Sum and Substance Ltd.)
We use Sumsub to perform remote identity verification. When you submit a verification request, Sumsub may receive your name, date of birth, uploaded identity documents, and facial and biometric images for the purposes of authenticating your identity, detecting fraud, and performing sanctions and PEP screening.
Privacy Policy
Invision Community Spam Defense
The IPS Spam Defense Service receives the email address and IP address of registering members to determine the likelihood that a registration originates from a spam source.
Privacy Policy
Google reCAPTCHA v3
We use Google reCAPTCHA to protect our Website from automated abuse. reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis.
Privacy Policy
MaxMind MinFraud
We use MaxMind's MinFraud service to assess fraud risk associated with transactions. This service may receive your IP address, email address, billing information, and device data.
Privacy Policy
We encourage you to review the privacy policies of these third-party services, as their data practices are governed by their own policies and are outside of our control.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]